1. Overview & Scope

This Privacy Policy applies to the Muses Mart Merchant Android mobile application (Package Name: com.musesinfotech.musesmart.merchant), operated by Muses Infotech. The application is built specifically for retail shop owners, store operators, supermarkets, and local merchants who partner with the Muses Mart platform to manage their storefront, upload product inventories, process customer orders, define delivery boundaries, manage store staff, and receive sales payouts.

By registering as a merchant, signing in via SMS OTP, or operating a store on Muses Mart Merchant, you acknowledge and agree to the data handling terms described in this policy.

2. Data Controller Information

The entity responsible for processing merchant business and personal data is:

• Organization: Muses Infotech
• Service URL: https://musesmart.musesinfotech.com
• Merchant Support Email: support@musesinfotech.com
• Jurisdiction: India

3. Information We Collect from Merchants

To facilitate merchant verification, storefront display, order routing, and payout settlements, we collect the following categories of information:

A. Store Owner & Account Information

• Personal Contact Data: Store owner or authorized manager's full name, mobile phone number (for secure SMS OTP authentication), and email address.
• Business Identification: Legal business or trade name, store brand name, store category (e.g., Grocery, Fresh Produce, Dairy, Supermarket), and optional GSTIN / tax registration number where applicable.

B. Physical Store Location & Delivery Zone

• Physical Address: Shop/stall number, building name, street, locality, landmark, city, state, and postal code (PIN code).
• Geographic Coordinates (GPS): Precise latitude and longitude of the retail shop to show the store on consumer search results and define the delivery radius (e.g., within 3 km or 5 km).

C. Product Catalog & Media Assets

• Catalog Data: Product names, descriptions, SKU codes, pricing, stock levels, measurement units, and variant weights.
• Media Files: Photographs of products, store storefront images, and logo banners uploaded by the merchant.

D. Banking & Payout Settlement Data

• Bank / Payout Details: Beneficiary account holder name, bank account number, IFSC code, or registered UPI ID to transfer customer order revenues to your bank.

E. Transaction & Device Telemetry

• Order Logs: Customer order logs, items fulfilled, order statuses, cancellations, and sales analytics.
• Device Metadata: Hardware model, Android OS version, IP address, and Firebase Cloud Messaging (FCM) tokens for instant order ringers and alerts.

4. Device Permissions Requested

In compliance with Google Play Developer policies, the following table details every Android permission requested by the Muses Mart Merchant app and its explicit purpose:

5. How We Use Merchant Data

We process merchant information strictly for legitimate commercial and operational purposes:

1. Storefront Visibility: Publishing your store details, operational hours, location, and product catalog to consumers on the Muses Mart Consumer application.
2. Order Management & Dispatch: Transmitting order details, customer addresses, and delivery notes to your merchant dashboard so your team can pack and fulfill goods.
3. Payout Settlements & Commission Accounting: Reconciling daily/weekly customer sales and transferring net revenues to your designated bank account.
4. Merchant Subscription Management: Managing your subscription tier benefits, feature activations, and platform access.
5. Communication & Verification: Sending transaction OTPs, urgent delivery alerts, policy announcements, and responding to support queries.
6. Fraud Prevention & Tax Compliance: Preventing unauthorized store takeovers and complying with regulatory invoice record-keeping obligations.

6. Payout Settlements & Subscription Billing

• Settlements: Payouts for completed customer orders are transferred directly to the verified bank account or UPI ID provided in your Merchant Profile.
• Subscription Billing: Monthly or annual platform subscription fees (where applicable) are processed via Razorpay. We do not store raw debit/credit card numbers or CVV on our servers. All financial operations adhere to RBI regulatory standards and PCI-DSS Level 1 compliance.

7. Third-Party Sharing & Service Providers

We do NOT sell or lease merchant or customer data to marketing firms. We share data only with trusted service providers necessary to operate the merchant platform:

8. Data Security & Storage

We enforce robust security measures to safeguard merchant store credentials and transactional information:

• Encrypted Connections: All API communication is secured via TLS 1.3 / HTTPS encryption.
• Token Authentication: Merchant sessions are authenticated using secure JSON Web Tokens (JWT) with automatic expiration and refresh safeguards.
• Database Protections: Production databases are hosted behind firewalls with strict IP allowlisting and least-privilege administrative access.

9. Account Deletion & Store Closure (Google Play Policy Compliance)

Under Google Play's User Data and Account Deletion Policy, merchants have the right to request de-registration of their store and deletion of personal and business account data.

How to Request Merchant Account Deletion

1. In-App Deletion Request:
   • Open the Muses Mart Merchant app.
   • Navigate to Store Profile > Settings > Request Store Closure & Account Deletion.
   • Confirm your request. Your store will be unlisted immediately from consumer search results.
2. Online Web Deletion Portal:

   You can request instant store closure and permanent data erasure online: https://musesmart.musesinfotech.com/merchant-delete-account.html.

3. Direct Email Request:
   • Send an email from your registered merchant email address to: support@musesinfotech.com with the subject line "Merchant Account Deletion Request - [Your Store Name]".
   • Include your registered store phone number and merchant ID.
   • Our merchant support team will verify your request, ensure all outstanding payouts are cleared, and complete account deletion within 48 to 72 hours.

Data Retention Policy upon Closure

• Deleted Data: Login credentials, staff accounts, store profile banners, and product catalog media are permanently deleted from active storage.
• Retained Records: Tax invoices, order ledger entries, settlement statements, and GST transaction logs are preserved for the statutory minimum period mandated by Indian commercial law and tax authorities.

10. Children's Privacy

The Muses Mart Merchant platform is exclusively an enterprise and commercial tool designed for adult business owners and staff aged 18 and older. We do not register minors or collect personal data from children under 13.

11. Changes to This Privacy Policy

We may amend this Privacy Policy periodically as our features, business terms, or legal requirements evolve. Changes will be posted with an updated "Last Updated" date. Continued use of the Merchant app following notification of updates constitutes acceptance of the revised policy.

12. Contact Information & Grievance Officer

If you have any questions or concerns regarding merchant data privacy, store closure, or wish to exercise your data rights, please contact our Grievance Cell: